Returns & Exchanges
At Staunton Castle, we are committed to your satisfaction and offer a 30-day window for returns and exchanges on all unworn fashion items. We ensure a seamless process to help you find the perfect fit and style for your wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing